Warranty Policy

What is covered in your warranty

At CTO TECHNOLOGY, we understand the importance of peace of mind when purchasing computer accessories and peripherals. That's why we offer a comprehensive manufacturer's warranty on all our products. With our warranty, you can be confident in the quality and reliability of your purchase.

We recommend registering your product with us, so that we can help you as quickly and efficiently as possible.

Register your Product*

Laptops

  • Warranty period: 12 Months
  • Warranty period for batteries: 90 days
  • Warranty Service: Carry in / Mail in Service
  • Dead on arrival: within 7 days after receiving
  • We provide a return shipping label* for any issues reported within 30 days of purchase.

These rules apply unless stated otherwise.

Desktops

  • Warranty period: 12 Months
  • Warranty Service: Carry in / Mail in Service
  • Dead on arrival: within 7 days after receiving
  • We provide a return shipping label* for any issues reported within 30 days of purchase.

These rules apply unless stated otherwise.

Tablets

  • Warranty period: 90 days
  • Warranty Service: Carry in / Mail in Service
  • Dead on arrival: within 7 days after receiving
  • We provide a return shipping label* for any issues reported within 30 days of purchase.

These rules apply unless stated otherwise.

AC Adaptor Charger

  • Warranty period: 90 days
  • Warranty Service: Carry in / Mail in Service
  • Dead on arrival: within 7 days after receiving

These rules apply unless stated otherwise.

SAMCO SSD

  • Warranty period: 3 Years
  • Warranty Service: Carry in / Mail in Service
  • Dead on arrival: within 7 days after receiving

These rules apply unless stated otherwise.

SAMCO RAM

  • Warranty period: 12 Months
  • Warranty Service: Carry in / Mail in Service
  • Dead on arrival: within 7 days after receiving

These rules apply unless stated otherwise.

PC/ Laptop Parts

  • Warranty period: 30 days
  • Warranty Service: Carry in / Mail in Service
  • Dead on arrival: within 7 days after receiving

These rules apply unless stated otherwise.

Batteries

  • Warranty period: 90 days
  • Warranty Service: Carry in / Mail in Service
  • Dead on arrival: within 7 days after receiving

These rules apply unless stated otherwise.

Pulls Parts

  • Warranty period: 30 days
  • Warranty Service: Carry in / Mail in Service
  • Dead on arrival: within 7 days after receiving

These rules apply unless stated otherwise.

Outlet items

  • Warranty period: 30 days
  • Warranty Service: Carry in / Mail in Service
  • Dead on arrival: within 7 days after receiving

These rules apply unless stated otherwise.

Accessories/Peripherals

  • Warranty period: 90 days
  • Warranty Service: Carry in / Mail in Service
  • Dead on arrival: within 7 days after receiving

These rules apply unless stated otherwise.

* Return labels are provided only for defective products. For returns due to buyer’s remorse, please refer to our return policy page.

Warranty Infomation

  • Warranty Policy

    Coverage
    Our warranty policy covers any defects in the digital items you purchase from our website. This includes issues related to the functionality and usability of the digital products under normal use conditions.

    Duration
    The warranty period for our digital items is one year from the date of purchase. During this period, we will provide support and solutions for any covered issues.

    What We Will Do
    If a defect arises and a valid claim is received within the warranty period, we will:

    Repair the digital item to restore its functionality.
    Replace the digital item with a new or equivalent product.
    Refund the purchase price if the issue cannot be resolved through repair or replacement.


    Exclusions
    This warranty does not cover:

    Issues caused by improper use, unauthorized modifications, or external factors such as viruses or malware.
    Compatibility issues with third-party software or hardware.
    Normal wear and tear or cosmetic damage.


    How to Obtain Warranty Service
    To obtain warranty service, please contact our customer support team and fill the register form. We will guide you through the process and provide the necessary assistance.

    Limitation of Liability
    Our liability is limited to the repair, replacement, or refund of the defective digital item. We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our digital products.

  • Overseas Product Service Policy

    Any product purchased outside of Canada (such as a direct overseas purchase) is not covered by CTO TECHNOLOGY’s warranty. The product may be covered by a warranty applicable in the country of purchase.


    If repair service is requested outside of Canada, it will be considered Out-of-Warranty and, if the product is deemed repairable, will be repaired at customer’s sole cost and expense.

Contact Info

Call Support

Speak to one of our Support team of experts

Mon- Fri: 9:30am-5:30pm(EST)

Tel: +1 289-378-5368

Online Support

Please send us an email regarding your inquires

Mon- Fri: 9:30am-5:30pm(EST)

Email address: warranty@cto-technology.com